Document Library
Trustee Complaints Handling Assurance Report 2025-2026
Board of Directors’ Response to the Annual Complaints Performance and Service Improvement Report 2025-2026
Complaints Performance and Service Improvement Report 2025-2026
This is our latest complaints and service improvement report
Complaints Self-assessment 2025-2026
As part of the complaints Handling Code, we have carried out a self-assessment against the code as requested by the Housing Ombudsman
Eleanor Palmer Trust Board of Directors’ Response
Board of Directors’ Response to the Annual Complaints Performance and Service Improvement Report 2024-2025
Eleanor Palmer Trust Tenant Satisfaction Measures - Results 2025
We are obliged by the Regulator of Social Housing to carry out a Tenant survey in relation to the Tenant Satisfaction Measures which are a set of core performance measures against which all housing providers must be scrutinized.
Eleanor Palmer Trust Complaints Performance and Service Improvement Report 2024-2025
This is our latest complaints and service improvement report
Eleanor Palmer Trust
Complaints Self-assessment 2024
As part of the complaints Handling Code, we have carried out a self-assessment again the code as requested by the Housing Ombudsman.
Eleanor Palmer Trust Complaints Performance and Service Improvement Report 2023-2024
This is our latest complaints and service improvement report
Eleanor Palmer Trust Board of Directors’ Response
Board of Directors’ Response to the Annual Complaints Performance and Service Improvement Report 2023-2024
Eleanor Palmer Trust
Tenant Satisfaction Measures – Results 2023
We are obliged by the Regulator of Social Housing to carry out a Tenant survey in relation to the Tenant Satisfaction Measures which are a set of core performance measures against which all housing providers must be scrutinized.
