Care Home

Nursing & Residential Care Home

The Trust owns a 33 bedded Nursing and Residential Care Home located in a quiet setting with lovely gardens, free parking and easy access.  Accommodation is provided for both Council nominated and self-funding residents.

 

Residents are treated as individuals with compassionate care given in a comfortable, inclusive, safe and homely environment.  The residents care is paramount and our Registered Manager is a fully qualified Nurse with many years experience and knowledge; also all of our shifts have a Nurses on duty to enhance the care being provided.

 

A full time Activity Co-ordinator organises activities for residents individually and also in groups. There is a planned activities program and one to one physio-therapy can also be provided for residents.

 

All meals are prepared fresh on site every day and resident’s dietary requirements can be catered for.

 

Foot health is important and Chiropody treatment is provided free to all residents by the Trust.

 

The Trustees carry out regular unannounced visits at the Care Home to listen to the residents, their families and the staff, and to ensure that the service and facilities provided are kept to a high standard.

Entrance Process

If you, or a family member, are interested in our Care Home please telephone 020 8364 8003 or email manager@cantelowes.org.uk

 

The Registered Manager would be happy to arrange to meet with you to show you our Care Home and to answer any questions you may have.

In the first instance a potential resident will need to complete and return the Trust’s housing application form. Once this has been received and processed a potential resident will be contacted by one of the Trust’s friendly Housing Support Officers who will arrange a face to face meeting in the applicant’s home.

The Housing Support Officer will subsequently prepare a report for the Trustees and the potential resident will then be invited to attend a meeting with three of our Trustees.

The three Trustees will carefully consider an applicant based on the Trust’s organisational criteria including support requirements and it will be at this stage that a potential resident’s application for housing will either be accepted or rejected. If the applicant is accepted, they will be placed on a waiting list for accommodation however, all potential residents will be notified of the outcome either way in writing. It should be noted that the Trustee’s decision is final.

Care Quality Commission (CQC)

As a Registered Provider of nursing and residential care, Eleanor Palmer Trust is subject to the regulatory oversight of the Care Quality Commission (CQC) which, as the independent Regulator of Health and Social Care in England, maintains a regime of rigorous unannounced inspections.

 

Meeting the high and continuously evolving standards required by the CQC, informs and underpins our own continuous improvement programme and gives confidence to our residents, their families and loved ones.