The Trust also owns a 33 bedded nursing and residential care home located at 27 Cantelowes House, Spring Close. Accommodation is provided for both Council nominated and private residents.
Registered nurses are employed by the Trust to look after residents.
The residents are the priority of all of the staff at the Trust and the team aim to provide a safe, caring, supportive and inclusive service for the residents.
In the first instance a potential resident will need to complete and return the Trust’s housing application form. Once this has been received and processed a potential resident will be contacted by one of the Trust’s friendly Housing Support Officers who will arrange a face to face meeting in the applicant’s home.
The Housing Support Officer will subsequently prepare a report for the Trustees and the potential resident will then be invited to attend a meeting with three of our Trustees.
The three Trustees will carefully consider an applicant based on the Trust’s organisational criteria including support requirements and it will be at this stage that a potential resident’s application for housing will either be accepted or rejected. If the applicant is accepted, they will be placed on a waiting list for accommodation however, all potential residents will be notified of the outcome either way in writing. It should be noted that the Trustee’s decision is final.
As a registered provider of residential care, Eleanor Palmer Trust is subject to the regulatory oversight of the Care Quality Commission (CQC) which, as the independent regulator of health and social care in England, maintains a regime of rigorous inspections.
Meeting the high and continuously evolving standards required by the CQC, informs and underpins our own continuous improvement programme and gives confidence to our residents, their families and loved ones.